TERMS & CONDITIONS

Welcome to the official MUNTHE webshop. When you are shopping at our webshop (order or buy goods) you are automatically accepting our terms & conditions. Therefore, please take your time to read our terms and conditions carefully before placing your order.

Prices

Prices shown on the website are shown in the currency applicable to your country including Danish vat of 25%, unless you have selected a NON-EU country, the price will be shown without VAT. Please use the function at the top of the Website if you want to change your country selection.

Please note that a change of country of delivery may influence the delivery costs.

At the website you can pay in the following currencies:

Denmark / -Danish Krone (DKK)
Sweden / Swedish Krona (SEK)
Norway / Norwegian Krone (NOK)
EU-Countries / -Euro (EUR)
United Kingdom / Great British Pounds Sterling (GBP)
All other counties / Euro (EUR)

Payment

MUNTHE accepts payment by Dankort, Visa, American Express, Maestro, JCB, Mastercard & Visa Electron. Payment will be debited and cleared from your account, on dispatch of the goods. MUNTHE Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during the transaction. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The amount for your order will not be charged until your order has been shipped.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. We cannot guarantee that all available products at our webshop is in stock when your order is processed. In case of lack of storage or misleading information that affects your order, you will be informed by e-mail.

Delivery charges

International Delivery: 10 EURO
Delivery out of Denmark with GLS Export
Norway: Bring
Sweden: Schenker

Delivery

All orders placed before 11.00 am are usually shipped on the same day. Orders are not shipped on weekends and holidays. At busy periods usually around Sale, we will do our very best to dispatch your order, but delays will occur. We take the liberty of sold out goods and delayed delivery time from our suppliers and cannot be held liable for any delays with the shipping company or local customs.

Defect Items

As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.

Cancellation and returns

We gladly accept returns, but no later than 14 days from the date of receipt. Items should be returned new and unused. We will return the amount of the goods and delivery cost.

Items must be returned to the following address:

MUNTHE
Grønnegade 10, 2nd floor
DK-1007 København K
CVR nr: 21848182

Please note that the package must be send with distribution directly to the address above.  Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received by MUNTHE.

Returns are at your own expense, but you are more than welcome to stop by our Store I Århus or Copenhagen and delivery you purchase.

By returning products the parcel must contain our return form provided by us.  We do not accept items that have been worn, altered, or washed, and items without the tag. As soon as we have received the returned items and accepted the return, we will transfer the amount to your account within 5-7 week days.

Updating the website, munthe.com

We do our very best to ensure that prices, offers, descriptions and other information concerning the products are correct. We update the website daily but typographical errors and errors in prices, offers, descriptions and other information concerning the products may occur. We apologies for the inconvenience and will inform you via e-mail and give you the opportunity to revise or cancel your order.

How to submit a complaint

Did we not live up to your expectations? If so, please contact MUNTHE first, and we will do everything we can to resolve your issue.

Any dispute between MUNTHE and the customer is subject to Danish law.

Date of latest update: 30.09.2018

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