FAQ

We have gathered the most popular questions while shopping online at MUNTHE.com. However, if you are still not able to find a satisfying answer, please do not hesitate to contact our customer service by either phone +45 33 32 00 12 or our mail shop@munthe.com.

HOW DO I FIND THE RIGHT SIZE?

Please see our SIZE GUIDE.

HOW DO I KNOW THAT MY ORDER HAVE BEEN RECEIVED?

Once your order is completed, you will receive an order confirmation by the email provided at the checkout phase. Make sure check your spam filter in case you have not received the email.

HOW DO I SEE STATUS ON MY ORDER?

You will receive another email from us once your order is packed and sent. This email will inform you of a 'track and trace'-number, alongside the shipping-service used to deliver your package.

CAN I CHANGE MY ORDER?

For your own safety, it is not possible to change an already existing order. You must, therefore, first cancel the existing order, after which we will refund the amount used in the transaction. Afterward, you will be able to make a new order with the desired items.

CAN I CANCEL MY ORDER?

It is always possible to cancel an order as long as it has not been shipped yet. In order to do so, just reply to the email you received containing your order confirmation.

CAN MY ORDER BE GIFT WRAPPED?

Yes of course - just choose "Wrapped up" when you purchase your items, we will then gift wrap the items plus attach a personal card. If the package is going to be sent directly to the recipient, it is also possible to fill out a personal note on the card, which will then be attached to the package.

CAN I SEND A GIFT INTERNATIONALLY?

Yes, just remember to select "wrapped in" and enter the desired shipping address of the recipient under "Other Delivery Address".

CAN I USE MY GIFT CARD ONLINE?

If your gift card is purchased for munthe.com, you can use it online by entering the code after you have placed your items in the basket. If the gift card is issued to one of our stores, it can only be redeemed there.

HOW DO I PAY?

You can pay by Dankort, Visa, American Express, Maestro, JCB, Mastercard, and Visa Electron. The amount will be deducted from your account only once the item is ready for dispatch. On MUNTHE Webshop we encrypt all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that any unauthorized persons will not read your card number or other information during the transaction with PBS. However, MUNTHE reserves the right to transfer the amount of the purchase through a bank transfer to Sydbank. The order is only shipped once the bank transfer has been received.

WHERE CAN I SEE THE DELIVERY COST?

Please see our SHIPPING AND DELIVERY.

WHEN LONG TIME TAKES DELIVERY?

We always strive to deliver your order as soon as possible. At MUNTHE, we typically ship your purchase within 1-3 business days in Denmark and within 3-5 work days on international orders / outside Denmark.

However, keep in mind that GLS does not deliver packages on weekends and holidays. Orders placed on Fridays after 11 AM, will be sent the following Monday.

We always try to keep stock on all the items you may find on MUNTHE.com or at our stores. In the unlikely event that an item should be sold out or an error may occur in our stock status, we will do our best to get it to you as fast as possible, however, some additional delivery time might befall those orders and if so, we will contact you to let you know.

CAN I SUBMIT AN INTERNATIONAL ORDER?

Yes, you simply select "other delivery address" at the checkout phase and enter the desired shipping address.

HOW DO I RETURN/EXCHANGE MY ORDER?

To switch/return:
1. Simply fill out the return-form which can be found in the package alongside your purchase. Unable to locate it? Do not worry. You can also find the RETURN FORM here, just print and fill it out.
2. Pack the goods securely before returning them.
3. Return the goods to following shipping address.

MUNTHE
Grønnegade 10, 2nd Floor
1107 Copenhagen K.
Att .: Customer Service, Return.

Please note that you are responsible for the package coming to MUNTHE. Therefore, we always recommend that you send it as a package with GLS or another trustworthy shipping provider, which can supply you with a track and trace number.
4. Upon receiving the package we will refund the money to the card used for payment.
5. If you want to exchange your purchase for a new item, just make a new order via MUNTHE.com

WHEN WILL I RECEIVE THE REPAYMENT FOR THE RETURN ORDER?

Upon receiving your return order, it typically takes 1-2 days before you receive the money again on the same card you used for the payment.

CAN A PURCHASE AT MUNTHE.COM BE RETURNED IN ONE OF THE STORES IN AARHUS OR COPENHAGEN?

You are always welcome to return a purchase from MUNTHE.com in one of our two stores. Although please note, that the stores will not be able to refund your payment. The repayment will be available to you typically within 3-4 business days after your return. The payment is returned to the same card used for payment.

HOW DO I EXCHANGE A GIFT?

You can exchange/return a gift using the same procedure as regular orders - please see the question; 'HOW DO I RETURN/EXCHANGE MY ORDER' above. Just let us know the hub of the person who bought your gift. You are able to return your gift/purchase within 14 days.

CAN I BUY A GIFT CARD AT MUNTHE.COM

Yes, you can easily buy a gift certificate at MUNTHE.com. The gift certificate is upon purchase available for print and ready to accompany a gentle card, making it a perfect gift for someone you care about.

I HAVE A COMPLAINT AND WOULD LIKE TO MAKE USE OF MY WARRANTY

As a customer, you are of course entitled to your warranty on any products that have errors or on any omissions that were present when the item was received. Complaints are valid for 2 years after the date of purchase and include fabrication and material defects. Any discrepancy between MUNTHE and the customer is subject to Danish law.

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